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How v3cars Handles Your Personal Data

This Privacy Policy sets out exactly what data v3cars collects when you open an account, how we use it, and the rights you hold over that data under…

Data collected only as neededEncrypted storage at all timesYour right to access or deleteContact us anytime for data queriesApplies where local law permits

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What This Policy Covers and Why

v3cars Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

v3cars collects personal data — such as your name, email address, phone number, and payment identifiers — when you register an account or complete a transaction using UPI, Paytm, or PhonePe. We use this data to process your deposits and withdrawals, verify your identity as required

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by applicable law, and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like UPI, Paytm, and PhonePe is limited strictly to what those services need to complete your transaction. Access to this platform and its
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data practices depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we process your personal data, want to request a copy of what we hold, or wish to ask us to correct or delete your information, our privacy support team is ready to help. We aim to respond to all data-related requests within seven working days of receiving your message through any of the channels below.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email so we can locate your account and respond within seven working days.

Live Chat Support

Open the live chat window from your account dashboard and select the Privacy topic. Our support agents can log a formal data request on your behalf during chat hours.

In-Account Help Centre

Navigate to Settings, then Privacy in your account to submit a structured data request form. This route routes your request directly to the privacy team without any manual steps.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our approach to data protection goes beyond storing a password behind a lock. We apply layered controls — encryption, access restrictions, retention schedules and audit logs — so that the data tied…

Encryption in Transit and at Rest

All data you send us — during account creation, login or a UPI deposit — travels over TLS-encrypted connections. Stored records are encrypted at rest so raw data is never readable by unauthorised parties.

Cookie Controls You Can Adjust

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can adjust non-essential cookie preferences from the cookie banner or your browser settings at any time.

Account Security Measures

Your account is protected by a hashed password and optional two-step verification. We log every login attempt and alert you by email if access is attempted from an unrecognised device.

Data Retention Schedule

We hold your account data for as long as your account remains active and for a period after closure as required by applicable Indian financial regulations. Once the retention window closes, data is securely deleted.

Who Can Access Your Data Inside v3cars

Access to personal data internally is restricted to staff whose role requires it — account verification, fraud prevention and payment reconciliation teams only. All internal access is logged and reviewed periodically.

Requesting Changes to Your Data

You can request a full export of your personal data, ask us to correct inaccuracies, or request deletion of your account data by contacting our privacy team via email or live chat. We confirm every completed request in writing.

Common Questions About Your Privacy at v3cars

We have put together answers to the questions we receive most often about how we handle personal data. If you cannot find what you need here, reach out to our privacy team directly and we will respond within seven working days.

We collect your name, email address, mobile number and the payment identifiers associated with UPI, Paytm or PhonePe when you register and make your first deposit. We only collect what we need to operate your account and verify your identity.

We share data with payment processors — UPI, Paytm, PhonePe — only to the extent needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Email our privacy team from your registered address, or submit a request through the Privacy section in your account settings. We will compile and send your data export within seven working days of receiving a verified request.

Yes. You may request deletion of your account data at any time. We will remove data that is not subject to mandatory retention under Indian financial regulations and confirm the deletion to you in writing once complete.

We retain transaction records and identity documents for the period required by applicable Indian financial and anti-fraud regulations after account closure. Once that statutory period ends, records are permanently and securely deleted from our systems.

We use essential session cookies to keep you logged in and optional analytics cookies to improve page performance. You can accept, reject or customise non-essential cookies through the cookie banner shown on your first visit or via your browser settings.

We use TLS encryption for all data in transit, encrypted storage at rest, and role-based internal access controls. Login anomalies trigger automated alerts to your registered email so you can act immediately if anything looks wrong.

How v3cars Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

In-Account Help Centre

Six Ways We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Controls You Can Adjust

Account Security Measures

Data Retention Schedule

Who Can Access Your Data Inside v3cars

Requesting Changes to Your Data

Common Questions About Your Privacy at v3cars

01 What personal data does v3cars collect when I open an account?

02 Does v3cars share my data with third parties?

03 How can I request a copy of the data v3cars holds about me?

04 Can I ask v3cars to delete my personal data?

05 How long does v3cars keep my data after I close my account?

06 What cookies does v3cars use and how do I control them?

07 How does v3cars protect my data from unauthorised access?

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